Shipping & Refund Policy
CAMILSTAL — SHIPPING POLICY
Processing Time
All Camilstal U-Part Wigs are custom-made, with a production time of 10–15 business days.
Most units ship earlier, but this grace period protects against any unexpected delays.
Shipping Methods
UK Orders
All UK deliveries are shipped via Royal Mail Tracked.
Delivery timeframe: 3–5 business days.
International Orders (US, Canada, EU, Worldwide)
All international orders are shipped via UPS.
Delivery timeframe: 5–7 business days, depending on destination.
Shipping Confirmation
A shipping confirmation email containing your tracking number will be sent once your order has been dispatched. Tracking may take up to 48 hours to update.
Shipping Disclaimer
Once your parcel has been handed to Royal Mail (UK) or UPS (International), Camilstal is not liable for:
Lost parcels
Stolen parcels
Delayed parcels
Packages marked “Delivered” but not received
Missed delivered parcels
If any of these occur, customers must open a claim with the courier, as we cannot refund or replace an order after dispatch.
CAMILSTAL — RETURNS & EXCHANGES POLICY
Custom-Made Wigs (UK Consumer Law)
All Camilstal U-Part Wigs are bespoke, made-to-order units, customised specifically for you.
Under UK Consumer Rights Law, customised goods are exempt from standard returns.
Therefore:
❌ We do not accept refunds for:
Choosing the wrong length.
Choosing the wrong texture
Choosing the wrong colour
Cutting the U-Part security band Altering, washing or wearing the unit
“Changed my mind”
Incorrect address entries
Exchange Requests (Case-by-Case)
We only consider exchanges in rare, approved cases, such as a manufacturing error.
To request an exchange:
You must contact us within 72 hours of receiving your unit.
Messages after 72 hours cannot be accepted.
You must include:
Photos and/or videos
A clear explanation of the issue
We will review and confirm if your exchange request meets our policy.
Return Shipping Requirements
If your exchange is approved:
UK Customers Returning a Wig
You must return the unit using:
Royal Mail Tracked & Signed
Customer pays the return shipping cost
You MUST provide a tracking number
We are not responsible for lost return parcels
International Customers Returning a Wig
You must return the unit using:
UPS (fully trackable)
Customer pays the return shipping cost
Tracking must be provided
If lost using any other courier, we cannot process the exchange
Return Conditions
To be accepted, the wig must be:
✔ Unworn
✔ Unwashed
✔ Free from makeup, tint, product, or odours
✔ Lace uncut (if applicable)
✔ U-Part band intact and uncut
✔ In original packaging with tag attached
If the unit does not meet these conditions, no exchange will be issued.
Processing Time
Once the return is received, it will be inspected within 5–10 business days.
If approved, your exchange will be processed.